242 West 30th St. #1202 NYC
Hours: Mon–Thurs 9:00–5:00Fri 8:30–3:00
{{worksheetService.surfacesCount()}} Worksheet
(212) 244-6107

FAQ

Monday through Thursday 9:00am - 5:00pm and....
Friday 8:30am – 3:00pm

Kindly contact us to arrange earlier or later pickups / deliveries / appointments
Freight elevator is open all day - no lunch closure
We wrap your order in our custom-made moving sleeves
You arrange for the messenger service

The Website
Items are arranged by size, small to large, and organized both by category and by color
It's good to scroll through and familiarize yourself with potential options before coming to see us in person
Remember to check out all pages
Creating a Worksheet is your visual checklist
It will streamline your job of selecting, editing, and sharing with clients, colleagues and us

The worksheet will self-clear when you leave the website or close your browser
It is not possible to have multiple worksheets at one time 
How to Use the Worksheet

Pricing and Payment
Rental period is for up to and including five business days
*Pick up Monday 1st morning Return Monday 7th morning
Extended rentals are pro-rated at 20% of the original fee per extra day:
*Pick up Monday 1st morning Return Tuesday 8th morning ~ one rental + one extended day
We allow a courtesy return window until 11am before counting the day as extended rental

Rental prices are posted with each item
Rentals are payable in full prior to release
Payment may be made in cash, by check, or credit card (Amex, MC, Visa, and Discover)
We do not offer discounts for editorials, large rentals or tests

Exchanges made on the day of rental after pickup will incur a 20% charge per item returned
Cancellations on confirmed orders that are wrapped and ready to go will be charged a 50% cancellation/restocking fee
*In the event we lost a rental on any item in that order, the full price will be charged

How to Handle Surfaces and Set Pieces
Marble, Stone, Venetian Plaster, Cement and some Woods are susceptible to organic materials, fresh cut fruit, plants, baked goods, raw fish fowl and meats, gorgeous makeup smears, hours under close up hot lights, flame throwing, excessive clamping without cushioning, heavy handed taping, cutting or ironing on surface, drilling holes, wax gobs
Please use common sense and don't hesitate to ask us about anything 
We can guide you to ensure stress-free shooting and happy returns

Insurance, Repair, and Replacement
Renter assumes full responsibility for lost or damaged goods
We recommend that you insure items at no less than six times the total rental cost
Repair fees are charged when we must go beyond usual cleaning and maintenance and assessed on a case-by-case basis 
Damaged items must be returned 
A heads-up from the renter about on-set mishaps is always appreciated!
In cases where items are damaged beyond repair, total replacement fee is set at six times the rental cost 
Items damaged beyond repair must also be returned
Repair / Replacement fee is separate from Rental fee

Pick Up, Transportation, and Messenger Services
Large (4ft x 6ft and over) and / or Heavy (70 pounds and over) require professional two-person courier team
***Stone, Marble, Cement, Tile and any surfaces weighing 70 pounds or more MUST be handled by a two-person courier team***
Surfaces will not be released to bike messengers
Please be in touch if you need a courier service recommendation
Due to the small size of our team we cannot provide curbside service for pickup or returns

Thank You For Your Inquiries!
At this time we are not offering custom work, sales from our inventory or shipping
Why?
We make everything here in our West 30th St Studio: nothing is outsourced so replacing or duplicating is not a simple matter
Crating and shipping is time consuming and expensive

***The rental of any item from Surface Studio constitutes acceptance of our policies and your agreement to indemnify and hold harmless Surface Studio Enterprises NYC, Inc., its agents and employees against any claims of any sort resulting from any activity in connection with the items being rented.***
© Copyright, All Rights Reserved. All images belong to us or respective photographers and/or clients with whom we have worked. No images within this website are to be reproduced without the written consent of copyright holder.
 

Emergency contact number:
917-821-3037
October 2019

Surface Studio Enterprises NYC, Inc.

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